This Privacy Policy explains how Inner Sanctum LLP (“Inner Sanctum”, “we”, “us” or “our”) collects, uses, stores, shares and otherwise processes personal data when you visit our website, register for or attend our sessions, challenges, masterclasses, workshops or programs, purchase our products or services, join our communities, communicate with us, or otherwise interact with us.

This document is intended to describe our privacy practices in a clear and transparent manner. Where consent is required under applicable law, we will seek consent through an appropriate notice or mechanism.

1. Personal Data We May Collect

• Name and contact information, including email address and mobile/WhatsApp number.
• Location information you provide, such as city, state or country.
• Age or age range where relevant to a registration or eligibility requirement.
• Occupation, profession or other profile information you voluntarily provide.
• Responses submitted through forms, quizzes, assessments, surveys, applications or feedback forms.
• Registration, attendance, program participation and membership information.
• Purchase, invoice and transaction information.
• Communications with our team, including support requests and other correspondence.
• Testimonials, reviews, photographs, recordings or feedback that you voluntarily provide, subject to any additional permission required for their use.
• Technical and usage information such as IP address, device type, browser information, referring pages, website interactions, cookies and similar identifiers.
• Advertising and campaign interaction information, including information used to understand registrations, conversions and campaign performance.

2. How We Collect Personal Data

• Directly from you when you register, purchase, complete a form, assessment or survey, join a community, contact us, attend a program or otherwise provide information.
• Automatically through our website and related technologies, such as cookies, pixels and analytics tools.
• From service providers and platforms that support our business, subject to their terms, our arrangements with them and applicable law.

3. Purposes for Which We Use Personal Data

• To process registrations, purchases and payments.
• To provide access to sessions, courses, programs, memberships, journals, resources and other services.
• To send confirmations, session links, reminders, operational notices and program updates.
• To provide customer support and respond to questions or requests.
• To generate or display quiz, assessment or survey results where applicable.
• To personalize and improve our programs, website experience and communications.
• To send educational content, announcements and promotional communications where permitted by applicable law and the permissions you provide.
• To understand customer interests, participation and engagement.
• To measure website, funnel and advertising performance and improve our marketing.
• To maintain security, prevent misuse or fraud, and troubleshoot technical issues.
• To maintain business, accounting, tax and compliance records.
• To comply with applicable law, legal process or lawful requests.

4. Consent and Withdrawal

Where we rely on your consent to process personal data, the relevant notice will describe the purpose for which the data is requested. You may withdraw consent for future processing covered by that consent by using an available opt-out mechanism or by contacting us at support@holistictherapistgayathri.com. Withdrawal of consent does not affect processing that was lawful before the withdrawal and may affect our ability to provide a service where the relevant data is necessary to deliver that service.

5. Marketing Communications

Where permitted by applicable law and based on the permissions you provide, we may communicate with you through email, WhatsApp, SMS, telephone or other channels regarding educational content, program announcements, events, offers and related updates. You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided, where available, or by contacting us.

Even after you opt out of promotional communications, we may continue to send transactional or service-related communications that are necessary for a registration, purchase, program or account you have with us.

6. WhatsApp Groups and Communities

If you provide your mobile number, opt in to WhatsApp communications, or join a WhatsApp group or community operated for our programs, we may use WhatsApp to provide registration confirmations, session links, reminders, program information, educational resources, support messages and, where permitted, relevant announcements or offers.

Depending on WhatsApp’s features and the settings of a particular group or community, information you voluntarily post or make visible may be accessible to other participants. Please avoid sharing confidential, financial, medical or other highly sensitive personal information in group discussions.

7. Payments

Payments may be processed by third-party payment service providers. Such providers may collect payment-card, banking, UPI or other payment information directly from you in accordance with their own terms and privacy practices. We do not require or intend to store your complete card or banking credentials.

8. Cookies, Analytics and Advertising Technologies

Our website and landing pages may use cookies, pixels and similar technologies to operate the website, remember preferences, understand usage, measure registrations and purchases, analyze campaigns, improve advertising effectiveness and support audience measurement. Third-party analytics and advertising providers may process information through these technologies in accordance with applicable law and their own privacy practices.

Where required, we will provide appropriate notices or choices regarding cookies and similar technologies.

9. Sharing and Disclosure of Personal Data

We do not sell personal data as a standalone business activity.

We may disclose or make personal data available to service providers that help us operate our business, including providers supporting:

• Website hosting, cloud infrastructure and data storage.
• Email, SMS, WhatsApp or other communications.
• Customer relationship management and customer support.
• Webinars, video conferencing, course delivery and community management.
• Payment processing, invoicing and accounting.
• Analytics, advertising, attribution and campaign measurement.
• Information technology, security and technical support.
• Professional services such as legal, tax, audit and compliance support.

We may also disclose personal data where required by applicable law, regulation, court order or other lawful process, or where reasonably necessary to protect our rights, users, systems or services.

10. Data Security

We use reasonable technical, organizational and administrative safeguards designed to protect personal data from unauthorized access, disclosure, alteration, misuse or loss. However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal data for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, tax, accounting, dispute-resolution and compliance requirements. Retention periods may differ depending on the nature of the data and the purpose of processing. When personal data is no longer required, we may delete, de-identify or anonymize it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law and the circumstances of the processing, you may have rights relating to your personal data, including rights to obtain information about processing, seek correction, completion or updating of personal data, request erasure where applicable, withdraw consent where processing is based on consent, and raise a grievance.

To submit a privacy request, email support@holistictherapistgayathri.com. We may request information reasonably necessary to verify your identity and process your request.

13. Grievance Redressal

If you have a concern about how we process your personal data, you may contact Inner Sanctum LLP using the privacy and grievance email listed below. We will review and respond to privacy-related requests and grievances in accordance with applicable law.

14. Children’s Privacy

Our website, programs, courses, coaching services and other offerings are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children. If we become aware that personal data of a child has been collected contrary to applicable requirements, we will take appropriate steps to address the matter.

15. Third-Party Platforms and Links

Our website and communications may contain links to, or use, third-party websites, social media services, messaging platforms, payment gateways, webinar platforms and other services. Those third parties operate under their own terms and privacy policies. We encourage you to review their privacy practices before providing information directly to them.

16. International Processing and Transfers

Some of our technology or service providers may process or store personal data using infrastructure located outside India. Where personal data is processed or transferred internationally, we will handle such processing in accordance with applicable legal requirements and any restrictions that may apply.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements. The revised policy will be posted on our website with an updated ‘Last Updated’ date. Where required, we may provide additional notice of material changes.

18. Contact Us

Inner Sanctum LLP
2nd Floor, Old No. 143, New No. 58A, Habibullah Road,
T Nagar, Chennai, Tamil Nadu – 600017, India

Privacy & Grievance Email: support@holistictherapistgayathri.com
Website: https://holistictherapistgayathri.com/